Refund & Cancellation Policy

📋 Policy Overview

Shiksha at Home is committed to transparency and fairness in all our transactions. This Refund & Cancellation Policy outlines the terms and conditions governing refunds and cancellations for our members. We encourage you to review this policy carefully before making any payment.

Our goal is to provide you with clear guidelines so you can make informed decisions about your membership with us.

⚠️ Important - Before Making Payment

Please clarify all your doubts and requirements BEFORE making any payment.

If you have any queries, questions, or concerns about our services, membership plans, or any other aspect, please contact our support team:

Email: info@shikshaathome.co.in
Response Time: Within 24 hours
Office Hours: Monday to Saturday, 9:00 AM - 7:00 PM (IST)

Clarifying your requirements now will help us serve you better and prevent any misunderstandings later.

💰 Refund Policy

General Refund Guidelines:

Non-Refundable Policy: Once a payment is made for any membership plan or service, it is generally non-refundable.
No Partial Refunds: Refunds are processed only for the complete unused portion of a membership plan (at our discretion).
Exceptions: Refunds may be considered only in exceptional circumstances (service failures, technical issues, etc.) at Shiksha at Home's sole discretion.
Refund Timeline: If approved, refunds will be processed within 7-10 business days to the original payment method.

When Refunds Cannot Be Issued:

Payment made by mistake or duplicate payment
Change of mind after completion of service
Cancellation of membership after tutorial sessions commence
Non-utilization of services during the membership period
Disputes exceeding 30 days after the transaction date

💡 Tip: If you believe you're eligible for a refund based on our refund policy, submit your request with proper documentation within 30 days of the transaction.

❌ Cancellation Policy

How to Cancel Your Membership:

If you wish to cancel your membership at any time, please follow these steps:

Step 1: Contact Our Support Team

Send an email to info@shikshaathome.co.in with your request to cancel membership. Include your account details and reason for cancellation.

Step 2: Account Deactivation

Your account will be deactivated within 24 hours of your cancellation request. You will receive a confirmation email.

Step 3: Data Retention

Your data will be retained as per our Privacy Policy and applicable laws. You may request data deletion after deactivation.

Refund Upon Cancellation:

⚠️ Important: No refund will be issued for membership cancellation. Once your membership is deactivated, you will not have access to platform features. If you have paid for a membership period, that payment is considered fully utilized upon immediate deactivation.

Exceptions to the No-Refund Policy:

Refunds may be considered in the following rare circumstances:

Service Failure: Complete platform unavailability during your membership period
Technical Issues: Unresolved technical problems preventing you from accessing services
Duplicate Charges: Accidental double charging or billing errors
Administrative Errors: Errors made by Shiksha at Home team

Such exceptions will be reviewed on a case-by-case basis and approved only at our sole discretion.

⏸️ Membership Pause Option

Instead of canceling, you have the option to pause your membership if you need a temporary break:

Pause duration: Up to 30 days
Your profile and data remain intact
No additional charges during pause period
Resume membership at any time
Contact our team to arrange a pause

This is a great option if you're unsure about full cancellation. Contact info@shikshaathome.co.in to request a pause.

💳 Payment Methods & Dispute Resolution

If you paid via Credit/Debit Card or Digital Wallet:

Contact your bank or payment provider for chargeback assistance
Provide transaction details and proof of payment to your financial institution
We will cooperate with your bank's inquiry process

Dispute Timeline: All disputes must be filed within 30 days of the transaction date.

✨ Our Commitment to Quality

While our no-refund policy is firm, we are committed to providing excellent service quality:

✓ All tutors are verified and qualified
✓ Money-back guarantee if we cannot find a suitable tutor (within 7 days)
✓ Free tutor replacement if the match isn't right
✓ 24/7 customer support for issues
✓ Quality assurance reviews

📌 Special Cases & Exceptions

Scenario	Policy
Payment Made Within 24 Hours	Contact support immediately - may be eligible for refund with proof
Service Not Received	Refund eligible - contact within 48 hours of payment
Wrong Membership Plan Purchased	Can upgrade/downgrade or cancel within 24 hours for refund
Account Compromised/Fraud	Report immediately - refund will be considered
Multiple Charges (Technical Error)	Duplicate charges will be refunded within 5 business days

📞 Grievance Redressal

If you have concerns about a refund or cancellation decision, please file a grievance:

Escalation Process:

Step 1: Email info@shikshaathome.co.in with details
Step 2: Grievance will be reviewed within 5 business days
Step 3: Response with decision within 10 business days
Step 4: If unresolved, escalate to our Management Team

📝 Policy Updates

We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Major changes will be communicated via email to active members.

Last Updated: April 2026

📧 Contact Us

For Refund or Cancellation Requests:

Email: info@shikshaathome.co.in

Subject Line: "Refund Request" or "Cancellation Request"

Office Hours: Monday to Saturday, 9:00 AM - 7:00 PM (IST)

Expected Response Time: Within 24 hours