📋 Our Commitment to Your Privacy
At Shiksha at Home, we respect and protect your privacy. This Privacy Policy outlines how we collect, use, maintain, protect, and disclose your personal information when you use our platform. This policy is governed by the Information Technology Act, 2000 and the Information Technology Rules, 2011 of India.
Your privacy and data security are paramount to us. We are transparent about our data practices and committed to safeguarding your personal information.
✓ Your Consent
By accessing and using Shiksha at Home (shikshaathome.co.in), you expressly consent to us collecting, maintaining, using, processing, and disclosing your personal information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our platform.
📊 Information We Collect
Personal Information: When you register or use our services, we may collect:
- Full name and contact details (email, phone number)
- Mailing address
- Date of birth
- Educational qualifications and certificates
- Government-issued IDs (Aadhar Card, PAN Card)
- Username and password (kept confidential)
- Profile information and photos
- Bank details for payment purposes
Non-Personal Information: We also collect:
- Browser type and IP address
- Pages visited and time spent on our platform
- Cookies and device information
- Usage patterns and preferences
Important: We do not knowingly collect personal information from users under 18 years of age without parental or guardian consent. Parents/guardians should monitor their child's use of our platform.
🔍 How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To facilitate tutoring connections between students and educators
- Account Management: To maintain and manage your account and profile
- Communication: To send updates about your account, services, and important information
- Customer Support: To respond to inquiries, resolve issues, and provide assistance
- Improvement: To analyze usage patterns and improve our platform and services
- Payments: To process transactions and manage financial records
- Safety: To verify user identity, prevent fraud, and ensure platform security
- Legal Compliance: To comply with legal obligations and regulations
📞 Communications Policy
We may contact you via email, phone, SMS, or other methods to:
- Send updates about your tutoring sessions and matches
- Provide customer support and responses to your inquiries
- Share information about new features and improvements
- Send promotional offers and service information
Opting Out: If you prefer not to receive marketing emails, SMS, or promotional content, please contact us at info@shikshaathome.co.in with your request. We will process your opt-out request within 48 hours. However, we will continue to send essential service-related communications.
🔐 Data Protection & Security
Shiksha at Home is committed to protecting your personal information through industry-standard security measures:
- We use SSL encryption for all sensitive data transmissions
- Personal data is stored in secure, access-controlled databases
- We implement both physical and electronic safeguards
- Only authorized personnel can access your personal information
- We regularly update our security protocols
- Regular security audits are conducted to identify vulnerabilities
Disclaimer: While we employ industry-standard security measures, no system is 100% secure. We cannot be held liable for unauthorized access by third parties or security breaches beyond our reasonable control.
👥 Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share limited information in the following cases:
- With Other Users: Your profile information may be visible to other students or tutors for connection purposes
- Service Providers: Payment processors, hosting providers, and analytics services that assist in operating our platform
- Legal Requirements: When required by law enforcement, court orders, or government agencies
- Business Transfers: In case of acquisition or merger, user information may be transferred
🍪 Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze platform usage. Cookies help us:
- Remember your preferences and login information
- Track your activity and improve user experience
- Display personalized content and recommendations
- Analyze platform performance and identify improvements
You can control cookie settings in your browser. Disabling cookies may limit certain platform features.
⚖️ Your Rights
You have the right to:
- Access: Request a copy of all personal information we hold about you
- Correct: Request correction of inaccurate or incomplete information
- Delete: Request deletion of your account and associated data (subject to legal obligations)
- Object: Object to certain uses of your information
- Withdraw Consent: Withdraw consent for data collection at any time
To exercise any of these rights, please contact us at info@shikshaathome.co.in.
📝 Updates to This Privacy Policy
We reserve the right to modify, update, or change this Privacy Policy at any time. When significant changes are made, we will update the effective date and notify you through email or a prominent notice on our website. Your continued use of our platform after policy changes constitutes your acceptance of the updated Privacy Policy.
Please review this policy periodically to stay informed about how we protect your information.
📧 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: info@shikshaathome.co.in
Office Hours: Monday to Saturday, 9:00 AM - 7:00 PM (IST)
Response Time: We will respond to your inquiries within 48 hours
⚖️ Legal Compliance
This Privacy Policy complies with:
- Information Technology Act, 2000 (ITA) - Section 43 & 72
- Information Technology (Intermediaries Guidelines) Rules, 2011 - Rule 3 (1)
- Information Technology (Reasonable Security Practices) Rules, 2011
